Terms of Service
Overview
Welcome to Vupkel. These Terms of Service govern your access to and use of vupkel.com and the products, content, features, tools, and services made available through the website.
Throughout these Terms, “Vupkel,” “we,” “us,” and “our” refer to Chongqing Kaibiehuan Catering Management Co., Ltd., the operator of vupkel.
Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and services online.
Please review these Terms of Service before using the store or making a purchase.
By visiting, browsing, purchasing from, or otherwise using Vupkel, you agree to these Terms of Service and the policies referenced within them, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with these Terms, please discontinue use of the website.
1. Eligibility and Use of the Site
By using Vupkel, you represent that you have reached the age of majority in your place of residence or otherwise have the legal capacity required to enter into a binding agreement.
Use our website lawfully and in accordance with these Terms.
When providing information through the Site, including during checkout, you agree that the information you provide will be accurate, current, and complete.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.
2. Products and Product Information
Vupkel offers a selection of products for everyday needs. Product descriptions, images, specifications, available options, and prices are provided on individual product pages.
We make reasonable efforts to display product descriptions, images, available options, and other information accurately.
However, product colors and appearance may vary slightly depending on factors such as:
- Device display settings
- Screen calibration
- Lighting and photography
- Individual product characteristics
We do not guarantee that every color or visual detail displayed on your screen will exactly match the physical product.
Product descriptions, availability, specifications, and other information may be updated when reasonably necessary.
We also reserve the right to discontinue products or limit their availability.
3. Orders
Submitting an order through Vupkel constitutes an offer to purchase the products included in your order.
Receipt of an order confirmation does not necessarily mean that an order has been finally accepted or dispatched.
We reserve the right, where reasonably necessary, to decline, cancel, or limit an order, including in circumstances involving:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization problems
- Suspected fraud or unauthorized transactions
- Unusual order activity
- Delivery restrictions
- Errors affecting the order
If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.
Please review your products, quantities, shipping address, contact details, and payment information carefully before submitting your order.
4. Prices and Payment
Product prices are displayed on the Site and may change from time to time.
The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious errors where permitted by applicable law.
Additional charges may include:
- Shipping charges
- Applicable taxes
- Customs duties or import charges
- Other charges disclosed during checkout
Our standard shipping charge and applicable delivery information are described in our Shipping Policy.
Available payment methods are displayed during checkout.
You agree to provide accurate and authorized payment information and represent that you are authorized to use the payment method submitted for your purchase.
5. Promotions and Discount Codes
From time to time, Vupkel may offer promotional pricing, discounts, or discount codes.
Promotional offers may be subject to:
- Expiration dates
- Product restrictions
- Minimum purchase requirements
- Geographic limitations
- Usage limits
- Other conditions disclosed with the promotion
Unless otherwise stated, promotional offers cannot necessarily be combined.
We reserve the right to withdraw or modify promotions where reasonably necessary, subject to applicable law.
6. Shipping and Delivery
Orders are generally processed and shipped according to the timeframes described in our Shipping Policy.
Our current standard processing period is generally 1–3 business days, while estimated delivery after dispatch is generally 10–20 business days.
Delivery periods are estimates and are not guaranteed arrival dates.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, transportation interruptions, public holidays, and other logistics events.
Customers are responsible for providing accurate and complete delivery information.
Please review our Shipping Policy for complete shipping and delivery conditions.
7. Returns, Refunds and Order Issues
Returns, refunds, replacements, and claims are governed by our Refund & Return Policy.
Eligible returns and refunds are handled in accordance with our Refund & Return Policy, including the stated 14-day return window and its eligibility conditions.
If you receive an item that is damaged, defective, or incorrect, please contact us within the applicable claim period and provide the requested order information and supporting evidence.
Do not send merchandise to our registered company address unless our customer service team specifically instructs you to do so.
The registered address listed in these Terms is not automatically a merchandise return address.
8. Order Changes and Cancellations
If you need to request a change or cancellation, contact:
service@vupkel.com
Contact us promptly after placing your order.
We will make reasonable efforts to accommodate eligible requests before fulfillment begins, but changes and cancellations cannot be guaranteed once an order has entered processing or shipment.
9. Accuracy of Website Information
We make reasonable efforts to keep information on Vupkel accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to matters such as:
- Product descriptions
- Product availability
- Prices
- Promotions
- Shipping charges
- Product images
- Other Site information
Where permitted by applicable law, we reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.
10. Intellectual Property
Unless otherwise indicated, the content available through Vupkel, including our website design, text, graphics, logos, photographs, product presentation, icons, and other materials, is owned by or licensed to Chongqing Kaibiehuan Catering Management Co., Ltd. or the applicable rights holder.
Such content may be protected by copyright, trademark, and other applicable intellectual property laws.
You may access and use the Site for personal, non-commercial shopping purposes.
Without appropriate authorization, you may not reproduce, distribute, modify, republish, commercially exploit, or otherwise misuse protected Site content.
Nothing in these Terms transfers ownership of Vupkel's intellectual property to you.
11. Prohibited Uses
You may not use Vupkel or its Services:
- For unlawful or fraudulent activities
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To submit false or misleading information
- To transmit malicious software or harmful code
- To interfere with the security or operation of the Site
- To attempt unauthorized access to accounts, systems, or data
- To collect information from the Site through unauthorized automated means
- To harass, abuse, threaten, or harm others
- To use the Site in a manner that could damage or impair our Services
We may restrict or terminate access where we reasonably believe these Terms have been violated.
12. Third-Party Tools and Services
Certain features of our Site may depend on technology, tools, payment services, shipping providers, analytics services, or other services provided by third parties.
We do not necessarily control the operation of independently operated third-party services.
Your use of those services may also be subject to the terms and policies of the relevant third-party provider.
13. Third-Party Links
Vupkel may contain links to websites or services operated by third parties.
These links may be provided for convenience or functionality and do not necessarily constitute our endorsement of the third party.
We are not responsible for the content, availability, security, privacy practices, or independent activities of third-party websites.
Please review the applicable terms and privacy policies before using third-party services.
14. Shopify
Vupkel uses Shopify technology to support the operation of our online store.
However, purchases made through Vupkel are transactions between the customer and Vupkel / Chongqing Kaibiehuan Catering Management Co., Ltd., subject to these Terms and our applicable store policies.
Shopify's own services and processing activities may also be governed by Shopify's applicable terms and privacy practices.
15. Privacy
Personal information collected through Vupkel is handled according to our Privacy Policy.
Our Privacy Policy explains the types of information that may be collected, how information may be used and shared, cookies and similar technologies, third-party services, international processing, and privacy rights that may apply to customers.
Please review our Privacy Policy before using the Site or submitting personal information.
16. Customer Feedback and Submissions
If you voluntarily submit reviews, comments, suggestions, ideas, photographs, or other feedback to Vupkel, you represent that you have the right to provide that content.
Where permitted by applicable law, you grant us permission to use such content for reasonable business purposes related to operating, improving, or promoting our Services.
You must not submit content that is unlawful, misleading, infringing, abusive, malicious, or otherwise violates the rights of another person.
We reserve the right to remove content where reasonably necessary.
17. Availability of Services
We do not guarantee that the Site or every feature will always be available without interruption.
From time to time, access may be interrupted due to:
- Maintenance
- Technical problems
- Security measures
- Third-party service interruptions
- Network failures
- Events outside our reasonable control
We may modify, suspend, or discontinue Site functionality where reasonably necessary.
18. Disclaimer of Warranties
To the extent permitted by applicable law, Vupkel and its Services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, technical error, or security incident.
Nothing in these Terms excludes warranties, guarantees, or other consumer rights that cannot lawfully be excluded or limited.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Chongqing Kaibiehuan Catering Management Co., Ltd., Vupkel, and their respective directors, officers, employees, affiliates, agents, service providers, and licensors will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Site or Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Any statutory consumer rights available to you remain unaffected where they cannot legally be waived.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Chongqing Kaibiehuan Catering Management Co., Ltd., Vupkel, and their affiliates from claims, liabilities, losses, or reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of the rights of another person.
21. Termination
We may suspend or terminate access to the Site or certain Services where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, interferes with Site security, or uses our Services unlawfully.
Termination does not eliminate obligations or liabilities that arose before termination.
22. Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.
The remaining provisions will continue in effect.
23. No Waiver
A delay in exercising a right under these Terms does not waive that right.
Any waiver must comply with applicable legal requirements.
24. Entire Agreement
These Terms of Service, together with the policies and notices referenced on our Site, constitute the agreement governing your use of Vupkel and purchases made through the Site, except where additional terms are expressly provided.
25. Governing Law and Dispute Resolution
These Terms and your use of Vupkel will be governed by applicable laws and regulations, including any mandatory consumer protection rules that apply to you and cannot lawfully be excluded by contract.
If a dispute arises concerning an order or use of our Services, we encourage you to contact us first at:
service@vupkel.com
We will make reasonable efforts to review the matter and seek an appropriate resolution.
Nothing in this section prevents a customer from exercising rights or remedies available under applicable mandatory law.
26. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our Services, business practices, policies, or applicable requirements.
The latest version will be published on this page.
Your continued use of the Services after an updated version becomes effective will be subject to the updated Terms, to the extent permitted by applicable law.
27. Contact Information
Questions regarding these Terms of Service, an order, or our Services may be directed to:
Customer Service Email:
service@vupkel.com
Customer Support Phone:
+1 5672430179
Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
For questions concerning an existing order, please include your Order Number and Order Email whenever possible.
Company Information
Store Name:
Vupkel
Website:
https://vupkel.com
Operated by:
Chongqing Kaibiehuan Catering Management Co., Ltd.
Business License Entity:
Chongqing Kaibiehuan Catering Management Co., Ltd.
Registered Address:
Room 11-1, Building 1, No. 160 Daping Main Street, Shiyou Road Subdistrict, Yuzhong District, Chongqing, China
Email:
service@vupkel.com
Customer Service:
+1 5672430179
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